Are your Zipease true-to-size? My Zipease are more of a relaxed fit. That means they run true to sizes AND fit past the size range due to the stretch and high-end quality of the fabric. Sidenote: I have never had an issue with shrinkage. No need to size up at all.
What is your turn around time? Average turn round time is 1-2 weeks. Please refer to each individual listing for a more specific turn around time. If ordering from a live sale, my turn around time is determined in the video. Expect it to be 2-3 weeks. That is fast for a made to order website! Customer service is my highest priority.
Do you offer coupons and sales? From time to time, we offer discounts. Sale and custom items are final. Follow us at Facebook.com/ZipeaseRompers to stay up to date on the latest sales and promotions.
Do you have a return policy? You may return your item(s) up to 7 days after you receive it. To be eligible for a return, your item must be returned in the same condition in which you received it. Only items that are damaged in shipping or defective will be considered for a return or exchange. The sizing measurements of each item is described in its listing. Remember, all items are handmade and sizes can vary slightly. Custom made items are non-refundable. If you have any other questions or concerns, please contact me at firstname.lastname@example.org.